Privacy Policy
Privacy Notice
At LoveTalks, we gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.
How to contact LoveTalks about your personal data
If you have any queries about how your information is handled by us, please contact us on hello@lovetalks.tv or you can write to us at:
Olukemi Olutunbi
Kemp House
City Road
London EC1V 2NX.
Information That We Collect
We process your personal information to meet our legal, statutory and contractual obligations and to provide you with our services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice. We also collect information (including personal information) when you contact us through our website, filled out forms (print and online), all of which may or may not be submitted via the website, via social media links, from partner agencies we work with.
We collect information in the ways below:
Online form, website orders, information by telephone, paper forms, etc.
How We Use Your Personal Data (Lawful Basis for Processing)
We take your privacy very seriously and will never disclose or share your data without your consent, unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. On our website, other data may also be collected automatically such as details of your visits to our site (time/date/pages viewed), including but not limited to your IP address, browser type and version, how you got to our site and links you click on to leave our site, location data, traffic data, [weblogs] and other communication about your use of our site and viewing of any videos we offer. The purposes and reasons for processing your personal data are detailed below: –
- We collect your personal data in the performance of a contract or to provide a service and to ensure that orders are completed and can be sent out to your preferred address.
- We will occasionally send you marketing information where we have assessed that it is beneficial to you as a member and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests.
- We collect and process your personal data with your consent when you require our service. We also collect for other purposes as disclosed to you at the point of collection with your consent.
Your Rights
The right to be informed – you have the right to be told about the collection and use of the personal data you provide.
Right of access – you have the right to know whether we are processing your personal data, and to a copy of that data.
Right to rectification – you have the right to have any incorrect personal data corrected or completed if it is incomplete.
Right to erasure – this right, often referred to as the right to be forgotten, allows you to ask us to erase personal data where there is no valid reason for us to keep it.
Right to restrict processing – you have the right to ask us to restrict processing of your data.
Right to data portability – you have the right to move, copy or transfer your personal data from one IT environment to another.
Right to object – you have the right to object to our processing of your personal data based on (i) legitimate interests, or for the performance of a task in the public interests/exercise of official authority (including profiling); (ii) direct marketing (including profiling); and (iii) for purposes of scientific/historical research and statistics.
Rights relating to automated decision-making including profiling – you have rights in respect of automated decision making, including profiling.
Sharing and Disclosing Your Personal Information
We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. We ensure that our clients and partners do uphold the same principles as described in this document when it relates to the protection of personal data.
Safeguarding Measures
We take your privacy seriously and will take every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including: –
You are not obligated to provide your personal information to us, however, as this information is required for us to provide you with our services, we will not be able to offer some/all our services without it.
How Long We Keep Your Data
LoveTalks only retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. Full contact and activity records are maintained whilst your membership is active. After your membership has ceased with us, your record is flagged as inactive and your contact details are omitted from our routine communications. We have a retention policy that can be made available upon request.
Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.
Special Categories Data
Where we rely on your consent for processing special category data, we will obtain your explicit consent. You can modify or withdraw consent at any time, which we will act on immediately, unless there is a legitimate or legal reason for not doing so.
Complaint Procedure
Inspired Concepts Consulting will only process your personal information in accordance with this privacy notice and with the relevant data protection laws. However, if you wish to raise a complaint regarding the processing of your personal data or are dissatisfied with how we have handled your information, please contact us at hello@lovetalks.tv.
Cookie Notice
We collect data using cookies. A cookie is an alphanumeric text file that is sent from a website and stored on your computer’s hard drive by your web browser. Most browsers allow you to turn off the cookie function but if you opt to do this you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our site.
- LoveTalks cookies
such as ASP.NET_SessionId, main site#lang, Mobile Layout
These allow the website to remember information from page to page, such as your details as you fill in a donation form, whether you want the [mobile or full site] etc.
- Analytics cookies
such as SC_ANALYTICS_GLOBAL_COOKIE, SC_ANALYTICS_SESSION_COOKIE, __utma, __utmb, __utmc, __utmz
These allow us to track a set of data to help improve the website. These cookies help tell LoveTalks how many people have been to the site before, what time people visited the site and what pages were looked at.
No personal information is stored. Some are deleted when you leave the site, but others may last as long as [2] years.
- Embedded functionality
such as ShareThis (__unam, __stid, __uset), YouTube (VISITOR_INFO1_LIVE, use_hitbox)
We use a small number of freely available tools to improve our website.
Respecting your privacy
LoveTalks does not sell, rent or pass on any information about you to other organisations. However, we may share your data with partners or affiliates of LoveTalks subject to this policy including those who assist us to perform our services. We may also need to pass on information when required by law or by a regulatory body (for example, for a Gift Aid audit by the Inland Revenue or if asked for details by a law enforcement agency). We may provide third parties with overall information about visitors and users to our site, but this information, other than as explained above, is both aggregate and anonymous.
Occasionally, we employ agents to carry out tasks on our behalf such as processing donations but they are bound by contract to protect your privacy just as we would ourselves. We aim to keep the data we hold about you up to date. If you no longer wish to receive information from us, please let us know.
Safe and secure
We maintain a high level of physical and electronic security in relation to the collection, storage and disclosure of your information. We take reasonable steps to ensure that any information we hold about you is protected.
While we make every reasonable effort to ensure that information sent to us is done securely, we cannot warrant the security of information transmitted to us through the internet. When you transmit information to us via the internet, you do so at your own risk.
Your rights
You have the right to request details of the information we hold about you. To exercise this right, please contact us at the address given above or by email at [hello@lovetalks.tv]. We will respond within 30 days of receiving your letter or as otherwise required by law.
Changes to our privacy statement
From time to time, we will make changes to this statement to keep it up to date and relevant. You should therefore ensure that you check regularly to see what has changed.
November 2020